Fractional Operational Support

Steady Systems Without the Full-Time Hire

Not every business needs a full-time operations manager, but most need someone who understands how all the moving parts fit together. That’s where fractional support comes in.

I step in as your operational partner, keeping projects aligned, refining systems, and ensuring your team has what they need to deliver consistently. It’s hands-on enough to create meaningful change while staying flexible as your business evolves.

Think of it as having a canary within your team, quietly noticing what’s working, what’s wobbling, and what needs adjusting before it becomes a problem.

↓ The kind of support you can count on

  • Steady momentum. Systems, processes, and priorities continue to move forward, even when you’re focused elsewhere.

  • Embedded partnership. I work alongside your team to strengthen how things run and build confidence in daily operations.

  • Scalable support. You get the right level of operational guidance for your stage of growth, consistent without being constant.

FRACTIONAL operational support

When you need someone inside your business, not just looking at it from the outside

Sometimes you don’t need another consultant; you need someone who actually understands your business, your people, and your rhythm. I work closely with your team, getting to know your systems, people, and pain points, I then guide improvements from the inside. You stay focused on growth and delivery, while I make sure the back-end of the business quietly holds it all together.

Whether it’s refining workflows, improving communication, or helping you plan for what’s next, I’m your calm, consistent partner inside the business, keeping things steady so you can focus on leading. Some examples of the many ways I can help you as a Fractional Operation Manager are:

  • Translating strategy into clear workflows, priorities, and accountability

  • Reviewing performance data to spot gaps and opportunities early

  • Managing projects and systems improvements without adding another full-time salary

Businesses who've trusted us

Real projects. Practical results.

In Practice

Every clinic and business I work with has its own rhythm, but the goal is always the same: calm, clear, consistent operations that make growth sustainable. Here are a few examples of how I’ve helped teams bring order to the chaos and create smoother experiences for their patients or customers, team, and owners alike.

PROJECT

IQ Medical: Streamlining Sales Team Onboarding

  • The challenge
    IQ Medical, a medical device distribution company, was growing quickly and needed a consistent way to onboard new salespeople. Each manager had their own training approach, and valuable product and sales knowledge was scattered or undocumented.

  • The approach
    I worked closely with the leadership team to capture and structure everything from their product suite to their selling style and company ethos. We transformed this knowledge into a complete online onboarding framework housed within a customised learning management system (LMS). The program included videos, interactive quizzes, and step-by-step modules designed to reflect how IQ Medical actually sells.

  • The outcome
    New salespeople can now complete onboarding independently with minimal input from management. Every team member starts with the same foundation, creating consistency across the business and freeing up leaders to focus on growth instead of training.

PROJECT & FRACTIONAL OPERATIONAL SUPPORT

Reel Optics: Building Strong Systems from the Start

  • The challenge
    Reel Optics is a new optometry practice with plans to expand into a franchise model. The owner understood his own limitations and recognised that being in the business made it difficult to work on the business. He wanted structure, consistency, and systems in place early to support long-term growth.

  • The approach
    I began by learning what motivated the team to open Reel Optics, what set them apart from competitors, and what they envisioned for the future. Together, we documented clear SOPs and mapped the full customer experience from the patient’s perspective. In a competitive healthcare market, understanding every touchpoint of that journey was essential. We built systems that automated key tasks such as confirmations, follow-ups, and communication, then set up ongoing processes to track both financial and experiential metrics and adjust based on customer feedback and real-world results.

  • The outcome
    Reel Optics launched with a strong operational foundation and a consistent, patient-focused experience. Automation reduced the team’s manual workload, and data insights helped guide smart, ongoing improvements. The owner gained confidence that the business could grow sustainably, with systems in place to support future franchise plans. I continue to work alongside the team in a fractional operational support capacity to maintain and strengthen those systems as they expand.

PRICING Guide

Support That Fits Your Business

Every project is unique, but here’s an idea of what investment and support typically look like

PROJECTS

From $1200

  • Operational audits to uncover gaps

  • Journey mapping to improve patient or customer experience

  • Documentation of key workflows and SOPs

  • Training materials and video tutorials for your team

  • Clear next steps and recommendations for ongoing improvement

FRACTIONAL OPERATIONAL SUPPORT

From $1900/month

  • Consistent operational support without the full-time hire

  • Monthly check-ins and systems optimisation

  • Management of workflows, projects, and priorities

  • Hands-on help from an experienced Operations Manager

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