Terms and Conditions

1. Overview

Dewin Co provides operational strategy, systems design, and support services for service-based businesses. By engaging Dewin Co for any project or ongoing fractional support, you agree to the following terms.

2. Scope of Work

All services are outlined in a written proposal or agreement before work begins. Any additional requests outside the agreed scope will be discussed and, if approved, quoted separately.

3. Communication and Availability

Communication takes place at a pre-organised time, Monday to Thursday, Brisbane time (AEST). Email is the primary form of contact unless otherwise agreed. Dewin Co operates as a fractional partner rather than a full-time employee, and schedules work to balance multiple clients and commitments.

4. Payment Terms

A deposit or retainer is required to confirm your booking.

Invoices are issued according to the agreed schedule and payable within 7 days.

Work may pause if payment is delayed.

All prices are quoted in Australian Dollars (AUD) and exclusive of any applicable taxes.

5. Cancellations and Rescheduling

If you need to reschedule or cancel a project or retainer period, please provide at least 14 days’ notice. Deposits are non-refundable but may be transferred to a future booking at Dewin Co’s discretion.

6. Confidentiality

All information shared during our work together is treated as confidential. Dewin Co may refer to general project outcomes or lessons learned for marketing purposes but will never disclose identifying details without permission.

7. Intellectual Property

Upon full payment, all materials, frameworks, and deliverables created specifically for your business become yours to use internally. Dewin Co retains ownership of underlying methodologies, templates, and frameworks used to produce them.

8. Responsibilities

Dewin Co commits to delivering work with professionalism, care, and clear communication. The client commits to providing timely information, feedback, and access to relevant systems or staff as needed for the project to progress smoothly.

9. Liability

Dewin Co provides strategic and operational support services in good faith. While every effort is made to ensure accuracy and effectiveness, Dewin Co is not liable for any indirect, incidental, or consequential loss arising from the use of its services or recommendations.

10. Termination

Either party may end the agreement with written notice if communication has broken down or terms are not being met. Work completed up to the termination date will be invoiced accordingly.

11. Governing Law

These terms are governed by the laws of Queensland, Australia. Any disputes will be handled under that jurisdiction.